Have questions ?

Questions and answers

General questions

  • What are the risks of loss of funds for investors?

    Digital Ecoin is a platform which is risk-free. However, to avoid unforseen loss, the company continuously fills in its contingency fund. In the case of force majeure situations, Digital Ecoin's investors can expect to receive money back except the profits they received earlier.

  • Is Digital Ecoin audited??

    Yes. We are regularly subject to examination by the NYDFS, and independent third-party auditors routinely audit our financials and assess our controls across financial reporting, operations, compliance and information security, amongst other processes. This offers a level of assurance that no matter what products or services we offer ourselves or power for partners traditional financial institutions can trust us and work directly with us. Additionally, Digital Ecoin works with Withum, a nationally ranked auditing firm, to independently verify that the entire supply of USDP is consistent with USD reserves in Digital Ecoin accounts held at U.S. banks. You can review all attestation reports since USDP launched.

  • Can i make multiple deposits? Can i make multiple deposits?

    Yes you can make multiple deposits at any given time. There is no limit to the amount and the number of transactions you make within our program. You can make a deposit from different and multiple payment processors as well.

  • What is needed to open an account?

    Our account verification process differs slightly by region. US Customers are required to enter the following personal information: legal name, phone number and address. You may be requested to submit additional identification documents to us to proceed with the account verification process. This process could take approximately 1 to 3 business days to be completed. Institutional investors are also required to submit proof of beneficial owners’ identification and residence as well as requisite corporate documents for account verification purposes upon signing up. To learn more about this process, please visit the Digital Ecoin Help Center. Non-US Customers Customers based outside of the US are required to enter the following personal information: legal name, document and address.This process could take approximately 1 to 3 business days to be completed. Institutional investors are also required to submit proof of beneficial owners’ identification and residence as well as requisite corporate documents for account verification purposes upon signing up. To learn more about this process, please visit the Digital Ecoin Help Center.

  • What are the referral commision in Digital Ecoin ?

    When you refer your family, friends and other community members to Digital Ecoin LTD, you are entitled to 10% on every deposit made by your downline. For second level , you will receive 2% affiliate commission and for third level you will get 12% affiliate commission. You can reinvest your commission or withdraw at any time.

  • How long does it take for my deposit to reflect?

    Your account will be updated immediately as you deposit. Bitcoin deposits will be accepted when the total number of confirmations is 3.

  • What are the steps to take if I feel like my account has been compromised?

    If you feel your account has been compromised, please submit a request for help via the Digital Ecoin Help Center immediately.

  • How can i start investing with Digital Ecoin?

    In order to begin, you should register on our website by filling the registration form. Just click on "Register". After that, you can start investing with us. Please make sure that you must have an e-currency account and must be of legal age of at least 18 years old.

Technological issues

  • How can i request support?

    Log in to your account, then:
    Desktop platforms: Chat
    Digital Ecoin browser App: Support > Chat

  • What are my requirements?


    As a minimum requirement, in order to fully utilize the trading application, port 443 need to be open for HTTPS traffic respectively, to the servers listed above.

  • Unable to login?

    There are a few reasons;

    • Trading from an unsupported countries
    • We do not understand your activity and thereby request for your verification.Check your registered email to proceed

  • What if I have a technical issue?

    If you are having a technical issue, please clear your cache relative to your browser. If the steps do not fix your issue, please send a screenshot of the page you are having issues with and details of the problem to support.

  • I deposited but my payment has not reflected ?

    Our system is automatic.Once the payment has been made,It reflects immediately.Note that Bitcoin transactions may take longer time.

Crypto Brokerage

  • What is Digital Ecoin Crypto Brokerage?

    Digital Ecoin Crypto Brokerage is a new solution that enables companies to offer cryptocurrency buying and trading within their own applications. It is a turnkey, API-based solution that eliminates the technical and regulatory complexity. Customers can tailor the solution to their unique product needs and brand experience, while Digital Ecoin manages regulatory oversight and supplies a liquid marketplace for users.

  • Why did Digital Ecoin launch Digital Ecoin Crypto Brokerage?

    We built Digital Ecoin Crypto Brokerage to make it possible for any company to give their users access to cryptocurrency. Cryptocurrency is a young and rapidly growing asset class, and Digital Ecoin’s technical and regulatory expertise can lead the way. Digital Ecoin Crypto Brokerage makes it faster, safer and easier than ever before for companies to enter cryptocurrency because we manage the underlying regulatory and technological complexity of this market.

  • Who can use Digital Ecoin Crypto Brokerage?

    Digital Ecoin Crypto Brokerage is an ideal solution for payments, wealth management, banking or other large applications interested in entering the high-growth cryptocurrency markets and scaling quickly to build new business line opportunities.

  • How can I trust Digital Ecoin Crypto Brokerage?

    Digital Ecoin is a financial institution and qualified custodian, regulated as a Trust company by the New York State Department of Financial Services. Digital Ecoin Crypto Brokerage is regulated, ensuring the highest level of customer protections and regulatory oversight for all our customers. All customer assets are held in segregated, bankruptcy-remote accounts.

  • What digital assets does Digital Ecoin Crypto Brokerage support?

    We support Bitcoin (BTC), Ethereum (ETH), Bitcoin Cash (BCH), Polygon (MATIC), Litecoin (LTC), Chainlink (LINK), Uniswap (UNI), Aave (AAVE), PAX Gold (PAXG) and Pax Dollar (USDP). For trading applications, we support the following cryptocurrency trading pairs: BTC/USD, ETH/USD, BCH/USD, MATIC/USD, LTC/USD, LINK/USD, UNI/USD, AAVE/USDP, PAXG/USD and USDP/USD.

Securities Settlement Service

  • How do participants get on-boarded?

    The entire process can take a matter of weeks. Digital Ecoin works directly and independently with each of its participants to ensure that onboarding is as seamless as possible. First, Digital Ecoin requires all participants to undergo customary AML/KYC checks as part of its standard institutional client onboarding. Then, Digital Ecoin appoints a dedicated account manager who will lead the participant and its teams through the rest of the onboarding process which includes technical integration and participant internal approvals.

  • What trades can Digital Ecoin Settlement Service settle?

    Digital Ecoin is currently operating Digital Ecoin Settlement Service within a limited scope – only street-side broker-to-broker trades of certain U.S. listed equities are eligible for settlement on Digital Ecoin Settlement Service. Digital Ecoin Settlement Service can only settle trades for counterparties that are both participants within Digital Ecoin Settlement Service network.

  • Does Digital Ecoin Settlement Service support or use cryptocurrency (e.g. Bitcoin or Ethereum)?

    No, Digital Ecoin Settlement Service does not use, support or settle cryptocurrency. It is currently used for settlement of U.S. equities.

  • Why should participants choose Digital Ecoin Settlement Service?

    Digital Ecoin Settlement Service is a true bilateral delivery-versus-payment settlement system, which does not otherwise exist in the market. It is built with blockchain technology that can deliver benefits in both the short- and long-term. Main benefits include:
    Cost and capital savings: By implementing Digital Ecoin Settlement Service into operations, participants can expect a meaningful reduction in transaction costs and reduction in capital committed to the settlement process.
    A more efficient model for securities settlement: Digital Ecoin Settlement Service offers delivery-versus-payment settlement finality of assets and cash, allowing participants to immediately use their cash or security proceeds for other purposes throughout the trading day, which is not a feature of the existing settlement system. Modern infrastructure that can flex with your operations: Legacy settlement systems are challenged as they have not kept pace with the innovative technology introduced throughout the rest of the organization. Digital Ecoin Settlement Service utilizes modern technology and can facilitate the eventual upgrade of other internal systems. Because Digital Ecoin Settlement Service is built on a blockchain network, it can operate on a flexible timeline – trades can settle anywhere between same day to T+2.

  • What is Digital Ecoin’s vision for this product and business?

    Digital Ecoin is building new market infrastructure – one where assets of all types, across geographies – can frictionlessly move and be transacted. By modernizing financial market infrastructure, we can create a more open, efficient and cost-effective system that keeps pace with the technology of today.

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  • Company

    Digital Ecoin

  • Headquarter

    Mannerheimintie 20b, 00100 Helsinki, Finland

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